Terms and Conditions
The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of products and services offered by SARL S.F MODE (Sophyline) to customers.
www.sophyline.com is operated by SARL S.F MODE (Sophyline). Any order validated by the customer on the site www.sophyline.com implies the prior acceptance of these general conditions of sale.
SARL S.F MODE (Sophyline) reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in effect on the date of the order by the buyer. The changes will appear on the site sophyline.com.
Article 1 – Company
The site www.sophyline.com is the property of SARL S.F MODE (Sophyline). SF MODE (Sophyline) is a public limited company whose head office is located in Paris in the city of Aubervilliers, 8-10 Rue de la Haie coq (CIFA Market lot N ° 112), and registered in the Trade and Companies Register de Paris under number, SIREN: 52958885700019, intra-community VAT: FR91529588857.
Financial guarantee: CREDIT DU NORD,
Contact details of the Customer Relations Department:
Telephone numbers: +33 (0) 9 54 60 34 62
Fax numbers: 0033 (0) 1 41 57 03 34
8-10 Rue de la haie coq
Marché CIFA lot N°112
Article 2 – Registration
www.sophyline.com is a ready-to-wear wholesaler exclusively reserved for fashion professionals. Prior registration on the site is necessary, you must create a customer account by filling in all the fields dedicated to your contact details as well as your company details. The goods will be sent to the name and address provided by you, which is why great care must be taken to avoid any errors.
Your account can be deleted and your order canceled if the data provided is false or erroneous.
Le formulaire d’inscription doit être dûment rempli pour être validé. L’inscription n’est validée qu’après vérification des informations du client sous un délai de 48 heures ouvrées. Toutes les informations fournies doivent être justes et vraies. Le client sera notifié par E-mail de la validation de son compte. Nous sommes amenés parfois à vous contacter par téléphone ou e-mail afin de nous assurer de la véracité des informations, et tout cela dans le but de protéger l’intérêt de tous nos membres et de nos futurs membres.
Article 3 - Product
The products and services offered are those published on the site www.sophyline.com. The products are of the SOPHYLINE brand registered with the National Institute of Intellectual Property.
The products are available in stock. However, if a product is unavailable, sophyline.com will inform you by e-mail and replace it with a similar product or refund it to you, or give you a credit.
Article 4 - Price
The prices of our products are indicated in euro excluding taxes and shipping costs. Prices can be changed at any time. All orders will be invoiced inclusive of VAT, all taxes included in French territory (mainland France and Corsica). Except for orders to DOM TOM, within the EU and internationally. Depending on the delivery destination, SARL S.F MODE (Sophyline) is not required to pay customs fees, duties or taxes, etc. which will be borne by the customer who uses the sophyline.com site.
Article 5 - Order
Since www.sophyline.com is reserved for a professional audience, no return, exchange or refund will be accepted, except to the extent that the product has been received defective, or the stock is insufficient.
Orders are made online on our website www.sophyline.com 24 / 24h and 7/7 days.
Sophyline.com undertakes to accept your order under the terms of these general conditions of sale.
The customer wishing to buy a product on the site must:
1) Complete the registration form giving all the information about it. Registration will be validated (following verification within 48 working hours maximum)
2) Choose the products
3) Validate your order with the choice of transport mode and possibly the transport costs
4) Make the payment by credit card online and the bank transfer
5) Confirm the billing and delivery address
6) Confirm the order and payment
By confirming your order, you will confirm that you accept all of these general conditions of sale made available to you on the site, and acknowledge having full knowledge of them, and in particular of your own general conditions of purchase.
The act of purchase entails acceptance of these general conditions of sale only applicable to the order.
Article 6 - Payment
The payment solution is offered to you: Credit card (Credit card, Visa, Mastercard) and Bank transfer. The customer guarantees that his bank account provides access to sufficient funds to cover the costs resulting from his order.
Article 7 - Order processing
Before concluding your order, we advise you to check all the products and information, because once the order is registered the payment will be tracked. The order will be taken into account upon receipt of payment. Once payment has been made, no refund will be possible if the customer decides to cancel their order.
If any products are no longer available upon receipt of payment, you will be notified by email or by phone. You can choose similar products that sophyline.com will offer you, or you will be credited with a credit in your account, or sophyline.com will refund it to you.
Article 8 - Delivery and deadline
www.sophyline.com does not do multiple submissions.
An individual order per delivery address is required.
If you want to send your order to several different addresses, you must therefore place an individual order for each address.
Two types of shipment:
1) Shipping costs paid to the carrier
Sophyline.com sends you the package (s) by the carrier that the customer has chosen. The order will then be invoiced without transport costs, in postage due type, since the customer will pay them to his carrier. Upon receipt of payment, sophyline.com will only have to contact them for the removal of the package (s) within 24 working hours.
If the customer chooses the UPS, DHL, FEDEX, or TNT carriers, the customer must organize their own shipment since they require a special slip which must then be affixed to the package (s).
After 24 hours of validating your order, Sophyline will send the customer an E-mail with the details of their package (s) and the pickup address. The customer can then call their carrier to ask them to pick up the coli (s).
2) Shipping costs paid to Sophyline.com
SOPHYLINE allows you to benefit from preferential rates. This is usually the cheapest if you only have one package for delivery. The price of transport is calculated approximately on the weight of each package and according to your geographical location. Delivery is made within 48 hours for metropolitan France and within 5 days for the European Union. You can track your shipment on the internet using the tracking number located on your order. Transport costs will be invoiced by SARL S.F MODE(Sophyline).
Your package will be delivered to you once you have validated and paid for the order. The package will be delivered to the address you gave us when you registered.
SARL S.F MODE (Sophyline) declines all responsibility following a delivery error linked to an incorrect address communicated by the user customer.
Thus SARL S.F MODE (Sophyline) is released from any penalty and transport costs if the customer turns against it.
However, you can give us the contact details of your carrier with which you are accustomed to working. In this case, the order will be invoiced without the shipping costs. Once the package is ready, sophyline.com will contact the carrier in question, and the latter will collect it from our store.
The risks are borne by the customer user of the sophyline.com site from the moment the products have left the premises of SARL S.F MODE (Sophyline). In the event of damage during transport, the user customer must protest against the carrier within 3 days of receipt of the package. SARL S.F MODE (Sophyline) disclaims all liability related to the transport of the package.
In the event of force majeure such as natural disaster, epidemic, public transport strike, bad weather, etc., SARL S.F MODE (Sophyline) is released from any liability.
Any possible delay in delivery does not entitle the customer to claim damages from sophyline.com, nor to make withholdings or to cancel orders in progress.
Article 9 - Receipt of the package
Delivery is effected by direct delivery of the product to the announced recipient. In case of absence, the package will be delivered the second time.
The package is delivered to the customer at his own risk. Therefore, upon receipt of the package, you must check its condition and content in the presence of the carrier. SARL S.F MODE (Sophyline) declines all responsibility in the event of an anomaly in the parcel, for example, damage, damaged parcel, theft of goods, etc. Since this one will have delivered the parcel (s) in good and duly form.
It is therefore your responsibility to check the condition of the package upon receipt and to make reservations in order to exercise any recourse against the carrier. The customer can then send to the carrier by registered mail with acknowledgment of receipt, complaints concerning damage to the package and the consequences that follow.
The customer must then inform SARL S.F MODE (Sophyline).
Article 10 - Return and exchange
You can return the goods to us under the following conditions:
1) the customer must inform sophyline.com by E-mail within 48 hours of receipt of the package, and give the reasons
2) as soon as he has obtained the agreement of sophyline.com, he can return the package, and must communicate the return number which will appear on the package
3) Items must be in their new condition and returned in their original packaging
4) no inscription must have appeared on the label, for example: price, reference added by the customer, etc.
If and only if the customer obtains the agreement of sophyline.com within 48 working hours of receipt of the package, it may benefit from an exchange or a credit note.
If the customer has benefited from a reduction on the goods during their purchase, the credit will take into account the price paid in the order and not that displayed on the site.
Defective products will be exchanged within the limits of available stocks. If the product turns out to be unavailable, a credit note will be offered to the customer.
With the exception of defects, the costs of sending the goods to be exchanged are the sole responsibility of the customer.
The cost of returning the goods will also be borne by the customer.
The 4 aforementioned conditions must be met to obtain a credit or an exchange.
Our return service will carry out a quality control upon receipt of the returned items. SARL S.F MODE (Sophyline) thus reserves the right to accept or refuse the returned item depending on its quality.
Any voluntary degradation on our products demonstrating the bad faith of the customer will be the object of cancellation of the account on the site sophyline.com and of legal proceedings.
Article 11 - Disputes and liability
Sophyline.com is only bound by an obligation of means. In any event, its responsibility cannot be accepted in the event of a breach of our contractual obligations due to the unavailability of a product, a fortuitous event or a case of force majeure such as natural disasters. , strikes, fires, floods, etc. the list is not exhaustive.
Sophyline.com declines any responsibility related to delays or non-compliance with contractual obligations resulting from a case of force majeure.
Sophyline.com cannot be held responsible for indirect damages, in particular for operating loss, loss of profit, loss of opportunity, damage, etc. related to the purchase of items presented on the site.
The contractual information is written in French and governs under French law. SARL S.F MODE (Sophyline) declines all responsibility in the event of non-compliance with the regulations of a foreign country.
All disputes between the parties that cannot be settled amicably will be subject to the jurisdiction of the Paris Commercial Court, regardless of the place of delivery and the method of payment used.
Article 12 - Protection of personal data
In accordance with the law relating to computers, files and freedoms of January 6, 1978, personal information relating to buyers may be subject to automated processing.
Customers who use the sophyline.com site have the right to access and rectify data concerning them, in accordance with the law of January 6, 1978.
We are committed to protecting your personal data. All data concerning you is treated with the strictest confidentiality.
If you accepted it when registering on the site, promotional emails, clearance sales, etc. will be sent to you by email. You can refuse to receive these emails at any time by modifying your account information.
Article 13 - Intellectual property
The entire content of the sophyline.com site (illustrations, texts, photos, brands, etc.) is the property of sophyline.com. Any partial or total reproduction of the content by any means whatsoever and on any medium requires prior and express authorization from sophyline.com.
All the information we have is protected by international laws regarding intellectual property and copyright. Any use of these contents in fraud of the rights held by third parties on them constitutes the offense of counterfeiting, severely sanctioned by the Code of Intellectual Property.
Sophyline.com can in no way be held responsible for violation by a user of rights held by third parties and perpetrated as a result of the latter's activities on the site.
Sophyline.com strives to ensure that the images of the products presented on the site are as faithful to reality as possible. However, some characteristics such as color or texture may not be appreciated properly from the images or may appear different depending on your computer settings.